Terms of service

The studio & this website

This website is operated by NARDO STUDIO, obrt za izradu web stranica i marketing, vl. Leonardo Grginčić, Slave Raškaj 10, Karlovac, Croatia. MB: 99318725. Contact: leo@nardo.studio. These terms apply to use of this website. A written project agreement defines the terms of any paid work and takes precedence for that project.

Studio hours & contact

Studio hours are Monday–Friday, 08:00–16:00, Croatia local time (Europe/Zagreb). Contact us at leo@nardo.studio or +385 95 396 4661. Enquiries can be sent outside these hours and are handled during studio hours.

Enquiries, scope & pricing

Sending an enquiry, preparing a brief, or booking a call does not place an order or create a payment obligation. Service prices are estimates. Brand & Website and Ongoing Design have fixed package fees for the listed scope. Services, extras, taxes, payment milestones, and third-party costs are agreed in writing before work starts.

A shared responsibility

You are responsible for the accuracy of materials you supply and for having permission to use them. Timely access, feedback, and approvals help keep a project on schedule. Changes to agreed scope or additional revisions may affect the price and timing and will be discussed before proceeding.

Payment, cancellation & handover

Deposit requirements, invoice deadlines, cancellation charges, and handover conditions are specified in the accepted proposal or contract. If a project is paused or cancelled, the agreement and applicable law determine payment for completed work and reserved time. These website terms do not remove any mandatory consumer cancellation or refund rights.

Consumer contracts concluded at a distance

If you act as a consumer and conclude a service contract at a distance, you generally have 14 days from conclusion to withdraw without giving a reason, subject to the statutory exceptions. The project offer must provide the applicable pre-contract information, withdrawal instructions and model form on a durable medium. These website terms alone do not replace those documents.

Starting a service during that period requires your express request. Where the law allows, withdrawal after that start can require payment proportionate to the work provided. Loss of the withdrawal right after full performance requires the legally prescribed consent and acknowledgement; ordering a custom website does not by itself waive your consumer rights.

Creative work & ownership

Ownership and usage rights for project deliverables are defined in your agreement, including any payment conditions. Existing studio tools, reusable code, and third-party assets retain their respective ownership and licence terms. Portfolio publication and confidentiality arrangements should be agreed as part of the project.

Website design, copy, and original visuals may not be reused commercially without permission or another lawful basis.

Responsible use & external services

Do not misuse the website, interfere with its security, or submit unlawful content. Links and booking tools may take you to services with their own terms. Website information is provided with care, but availability and business outcomes are not guaranteed. Nothing here excludes liability that cannot lawfully be excluded.

Written consumer complaints

Under Article 10 of the Croatian Consumer Protection Act, you can submit a written consumer complaint by email to leo@nardo.studio, by post to NARDO STUDIO, Slave Raškaj 10, Karlovac, Croatia, or in person at the business premises. Include your contact details, a description of the issue and any relevant project or invoice reference so we can respond.

We acknowledge receipt without delay in writing and provide a written response within 15 days of receipt, clearly stating whether we accept the complaint as justified. This procedure does not limit your statutory rights or your right to seek protection before competent authorities or courts.

Questions, changes & applicable law

Please contact us first so we can try to resolve any concern. Croatian law applies, subject to mandatory protections and jurisdiction rules that apply to you. The update date shows when these website terms changed; changes do not rewrite an existing project agreement without agreement between the parties.